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Q: What is the NRWA?
A: The NRWA is the National Resume Writers' Association - for more information, click here.
Q: How can I join the NRWA?
A: To find information about joining the NRWA, click here.
Q: I forgot my user name and/or password - what do I do?
A: To obtain your password via email, just use our password recovery form. The link for it can be found underneath the login form, or by clicking here.
Q: I have noticed that whenever I link to nrwa.com the page will not let me use the back button - why is this?
A: The reason the browser will not let you use the back button is because nrwa.com is an actual domain with a redirect to thenrwa.com. To fix this issue, change the link to "www.thenrwa.com"instead of "nrwa.com".
Q: Sometimes when I go to visit a page in the member's only section, I have to enter my login and password again. Why is this?
A: This could be due to the following reasons:
- You have recently visited the Certification area
- You have not changed pages in more than 2 hours
- You have temporarily lost and regained internet connection
Whichever the case, this is normal operation. We appreciate your patience as automatically logging you off is a security precaution taken to avoid unauthorized access to your account.
Q: When attempting to login the screen just refreshes and I am not logged in - what causes this?
A: Be sure that cookies are enabled when trying to login. This can be done by following these instructions if you are using Internet Explorer (5.5+):
- Open internet explorer
- Click the menu item labeled "Tools"
- In Internet Explorer 7.0 this is a button underneath the logo that looks like a gear
- From the resulting drop down menu, click "Internet Options"
- From the resulting pop up click on the "Privacy" tab
- On this page there should be a vertical scroll bar. Ensure this bar is not at the very top. In other words, ensure your privacy level is not "Block All Cookies"
- Should this be the case, change it to another setting. Preferably "High"
Q: If I fail a section in a quiz, do I have to retake the entire quiz?
A: Yes.
Q: I clicked a link in the quiz section to buy a quiz and got an error message saying the page wasn't found. Is this a known issue?
A: Yes, this is caused by the merchant account that controls purchases being down for maintenance. Try again in about 1 hour.
Q: How do I get the logon screen to quit remembering my login credentials?
A: Simply uncheck the box that says "Remember me" and log in. Further visits to the page thereafter will result in your login credentials not being autofilled. If they are still being autofilled, check your browsers settings.
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