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Kiersten Troutman, M.A.

Second Glance Résumés


Member profile details

First name
Last name
Troutman, M.A.
Company Name
Second Glance Résumés
United States
Work Phone
(330) 456-2102


Twitter Handle
Facebook Page

Professional Overview

How many years in the industry?
5-7 Years
Primary Work Setting
Experienced Business Owner (5+ years)
How I help
We work with clients nationally, while also hosting workshops/sponsoring job fairs locally here in Ohio.

Candidates can learn more about our services at
Service Offerings
  • LinkedIn Profile Writing
  • Business Writing
  • Proofreading/Copy Editing
Service Description
Services include résumé writing, cover letters, LinkedIn profiles, résumé reviews at job fairs, and professional/business editing.
Resume Specialties
  • Accounting / Banking / Finance
  • Administrative / Executive Support
  • Arts / Creative
  • Blue Collar / Skilled Trade
  • Career Change / Return to Work
  • Executive / C-Level
  • Education / Academia / Higher Education
  • Energy / Oil & Gas
  • Engineering
  • Entertainment / Media
  • Healthcare
  • Hospitality
  • Human Resources
  • Information Systems / IT
  • Life Sciences / Forestry
  • Manufacturing / Supply Chain / Logistics
  • Marketing / PR
  • Ministry
  • Nonprofit
  • Pharmaceutical / Medical Device
  • Recent Graduate / Entry Level
  • Sales / Sales Management
Speaker Bio & Topics
Kiersten Troutman, owner of Second Glance Résumés, has been writing for over 15 years. In addition, she teaches College Writing and Business Writing for Kent State University. You could say that writing is her life.

She and her team of writers work with candidates nationally (from entry to C-level) in developing competitive résumés that get the coveted "second glance".

Since 2013, Second Glance Résumés has committed to conducting local workshops for non-profit agencies throughout Stark and Summit Counties. Every person deserves a chance for greatness. Second Glance provides the tools to help individuals get there.

Kiersten holds two degrees in English as well as coursework in Business Management:
* Master of Arts (M.A.) in Composition and Rhetoric | The University of Akron
* Bachelor of Arts (B.A.)in English | Kent State University
* Coursework | Business Management | Malone College

In 2011, she co-presented with Dr. Andrea Adolph at Ohio University for the Ohio College English Association's (OCEA)Spring Conference, featuring use of multi-modal technology in the composition classroom.

Kiersten was a speaker for the National Resume Writers' Association 2018 Conference, where she discussed Client Relationship Management (CRM) programs for business development.

Kiersten resides in Canton, Ohio with her husband, four children, and a heavily used coffee pot.

She is available for speaking engagements for topics that include:
- Redefining successful résumés
- Writing workshops: back to basics
- Marketing a résumé business
- Keyword-targeting résumés: why and how to optimize a résumé for recruiting search engines

NCRW Designation:

NCRW Certified?

NCOPE Certification

NCOPE Certified?

Board & Committee Service (ADMIN USE)

Board Position
DIRECTOR OF MEMBER SUPPORT: New Business Owners (Eastern Region)
Board Bio
Kiersten Troutman, M.A. is a professionally trained resume writer and member of the NRWA, an author, adjunct writing professor for Kent State University, and consultant for Kent State’s Corporate University. Being a recognized leader in the industry, she consults and trains corporate employee groups in leveraging their business writing skills to get positive results.

She has owned and operated Second Glance Resumes since 2013 and employs a small team of freelance writers and reviewers who help manage daily operations. Additionally, she has presented trainings through the NRWA to business owners on establishing working client relationship management (CRM) systems that promote streamlined business operations. One such training also focused on expanding one’s brand through online reviews and using Google My Business as a tool in business development.

A believer in encouraging others, she has served as a panelist for Kent State University’s English Department during Career Week to stimulate interest in writing careers for undergraduate students. She lets them know that not all writers are starving writers; it can be a viable business.

Involved in her community, Kiersten has also facilitated writing workshops for Mature Services and Akron Urban League where she trained job seekers over age 55 and underserved populations who needed a helping hand in the daunting task of crafting resumes that pass through rigorous applicant tracking systems.
Kiersten earned her Master of Arts in Composition and Rhetoric from The University of Akron and her bachelor’s degree in English from Kent State University. She is an active contributor on the NRWA Ask the Experts panel and was a featured speaker at the NRWA Conference in Seattle in 2018 where she also earned the NRWA Writing Excellence Award.

When she is not writing for work or leading Girl Scout troops, she can be found plowing away on her novel. She notes that by the grace of God and with coffee at her side, it should be complete by time she enters a nursing home.

The National Résumé Writers' Association
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